# Frequently Asked Questions

Common questions about cyber security, cloud infrastructure and data security.

## Managed Cloud

**What does "Managed" actually include?**  
We handle the "infrastructure stack." This includes 24/7 hardware monitoring, OS security patching, firewall management, and automated backup routines. You focus entirely on your application code and data.

**Where is the Cloud physically located?**

**What is the "Self-Healing" feature?**

**How fast can I scale my resources?**

**Is my data backed up automatically?**

**Do you support Kubernetes or Containers?**

**Can you help us migrate from AWS or Azure?**

## Acronis

**Where are my Acronis backups actually stored?**  
Unlike pure public cloud solutions, your data is stored locally in our ISO 27001 certified Manchester data centre. This ensures 100% UK data sovereignty, regulatory compliance, and maximum retrieval speeds.

**Does this cover our Microsoft 365 environment?**

**Is it easy to add more users or servers as our business grows?**

**If we get hit by ransomware, how fast can we recover?**

**How do we know the backups will actually work when we need them?**

**Will running these backups slow down my servers during working hours?**

**Do we have to manage the Acronis dashboard ourselves?**

**Does this cover Microsoft 365 data?**  
Yes. We can protect your entire Microsoft 365 environment, including Exchange Online, OneDrive, SharePoint, and Teams. This ensures you aren't solely reliant on Microsoft’s basic retention policies for your critical business data.

**Is my data encrypted during the process?**

**Where is my backup data physically stored?**

**How often are backups performed?**

**Can I recover data to different hardware?**

**How does the AI Ransomware protection work?**

**Can I manage my own restores?**

## Cyber Essentials

**What is Cyber Essentials?**  
It is a UK government-backed scheme designed to help organisations protect themselves against common online threats. It demonstrates to customers and partners that you take data security seriously.

**Is Cyber Essentials a legal requirement?**

**How long is the certificate valid for?**

**How long does the certification process take?**

**Will it lower my cyber insurance premiums?**

**What happens if we don’t pass the first time?**

**Does this cover my remote workers?**

## VPS

**Which operating systems can I deploy?**  
We support all major distributions including Ubuntu, Debian, CentOS, AlmaLinux, and Rocky Linux. Windows Server licenses are also available as an add-on during configuration.

**Do you offer automated backups?**

**Can you help me migrate from another provider?**

**Is the bandwidth truly unmetered?**

**Can I upgrade my resources without a reinstall?**

**Where is my data physically stored?**

**Who handles the security patches for the OS?**

## Co-Location

**Can I access my hardware 24/7?**  
Yes. Once onboarded, authorized staff have 24/7/365 access to the facility. We use a multi-layer security system including biometric scanners to ensure only you touch your gear.

**Is the power truly redundant?**

**What fire suppression do you use?**

**Do you have a staging area for unboxing?**

**What happens if I need a reboot at 3 AM?**

**Can I bring my own carrier/ISP?**

**Do you provide insurance for my gear?**

#### Knowledge Base

Self-serve technical documentation, server configuration guides, and step-by-step tutorials for Linux and Windows environments.

#### Get In Touch

Get in touch with our team for quotes, site tours, technical questions, or anything else about our Salford data centre.