Frequently Asked Questions

Common questions about cyber security, cloud infrastructure and data security.

Managed Cloud

What does "Managed" actually include?
We handle the "infrastructure stack." This includes 24/7 hardware monitoring, OS security patching, firewall management, and automated backup routines. You focus entirely on your application code and data.

Where is the Cloud physically located?

What is the "Self-Healing" feature?

How fast can I scale my resources?

Is my data backed up automatically?

Do you support Kubernetes or Containers?

Can you help us migrate from AWS or Azure?

Acronis

Where are my Acronis backups actually stored?
Unlike pure public cloud solutions, your data is stored locally in our ISO 27001 certified Manchester data centre. This ensures 100% UK data sovereignty, regulatory compliance, and maximum retrieval speeds.

Does this cover our Microsoft 365 environment?

Is it easy to add more users or servers as our business grows?

If we get hit by ransomware, how fast can we recover?

How do we know the backups will actually work when we need them?

Will running these backups slow down my servers during working hours?

Do we have to manage the Acronis dashboard ourselves?

Does this cover Microsoft 365 data?
Yes. We can protect your entire Microsoft 365 environment, including Exchange Online, OneDrive, SharePoint, and Teams. This ensures you aren't solely reliant on Microsoft’s basic retention policies for your critical business data.

Is my data encrypted during the process?

Where is my backup data physically stored?

How often are backups performed?

Can I recover data to different hardware?

How does the AI Ransomware protection work?

Can I manage my own restores?

Cyber Essentials

What is Cyber Essentials?
It is a UK government-backed scheme designed to help organisations protect themselves against common online threats. It demonstrates to customers and partners that you take data security seriously.

Is Cyber Essentials a legal requirement?

How long is the certificate valid for?

How long does the certification process take?

Will it lower my cyber insurance premiums?

What happens if we don’t pass the first time?

Does this cover my remote workers?

VPS

Which operating systems can I deploy?
We support all major distributions including Ubuntu, Debian, CentOS, AlmaLinux, and Rocky Linux. Windows Server licenses are also available as an add-on during configuration.

Do you offer automated backups?

Can you help me migrate from another provider?

Is the bandwidth truly unmetered?

Can I upgrade my resources without a reinstall?

Where is my data physically stored?

Who handles the security patches for the OS?

Co-Location

Can I access my hardware 24/7?
Yes. Once onboarded, authorized staff have 24/7/365 access to the facility. We use a multi-layer security system including biometric scanners to ensure only you touch your gear.

Is the power truly redundant?

What fire suppression do you use?

Do you have a staging area for unboxing?

What happens if I need a reboot at 3 AM?

Can I bring my own carrier/ISP?

Do you provide insurance for my gear?

Knowledge Base

Self-serve technical documentation, server configuration guides, and step-by-step tutorials for Linux and Windows environments.

Get In Touch

Get in touch with our team for quotes, site tours, technical questions, or anything else about our Salford data centre.